Privacy Policy

Last updated: September 12, 2026

Solace Palliative & Hospice Care Inc (“Solace,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit www.solacehp.com, submit a form, or communicate with us by phone, email, or text message.

This policy covers website and communication information. Protected health information used to provide hospice or palliative care is also governed by HIPAA and our Notice of Privacy Practices, which we provide to patients and families as part of care.

Who we are

Solace Palliative & Hospice Care Inc
1951 N Jupiter Rd
Richardson, TX 75081
Phone: (972) 502-9180
Email: info@solacehp.com

Information we collect

We may collect:

  • Information you give us. Name, phone number, email address, mailing address, message content, referral details, resume or application files, survey responses, and other information you submit through our website forms or by contacting us.
  • Health-related information you choose to share. If you include medical or care details in a form, referral, or message, we use that information only to respond and, when appropriate, to coordinate care.
  • Automatically collected information. Browser type, device information, IP address, pages visited, referring URL, and similar usage data collected through cookies and similar technologies.

How we use information

We use the information we collect to:

  • Respond to inquiries, referrals, consent requests, career applications, and surveys
  • Coordinate hospice and palliative care services
  • Send service-related communications you request or consent to, including SMS/text messages
  • Operate, maintain, and improve this website
  • Comply with legal, regulatory, and accreditation requirements
  • Protect the security of our systems, patients, families, and staff

Text messages (SMS)

If you provide a mobile number and opt in, we may send SMS messages about appointments, referrals, care coordination, and related service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of receiving care. Additional details are in our SMS Terms & Conditions.

We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes.

Cookies

We use cookies to keep the site working and to remember your cookie preference. You can control cookies through the cookie banner or your browser settings. Declining optional cookies may affect some site features. See our Cookie Policy for details.

How we share information

We may share information with:

  • Service providers who help us host the website, process forms, send email or SMS, or provide IT support, under confidentiality obligations
  • Healthcare providers, payors, or partners when needed to respond to a referral or provide care
  • Regulators, courts, or law enforcement when required by law
  • Professional advisors such as legal or insurance counsel

We do not sell your personal information.

How we protect information

We use administrative, technical, and physical safeguards designed to protect personal information. No internet transmission is completely secure, so we cannot guarantee absolute security.

How long we keep information

We keep information for as long as needed for the purposes described in this policy, to provide care, and to meet legal, accreditation, and record-retention requirements.

Your choices

  • You may request access to or correction of personal information we hold about you, subject to legal limits.
  • You may opt out of SMS at any time by replying STOP.
  • You may contact us to ask questions about this policy or our use of your information.

Patient health records and HIPAA rights are handled through our Notice of Privacy Practices. Contact us if you need a copy.

Children

This website is intended for adults seeking information about hospice and palliative care. We do not knowingly collect personal information from children through this website.

Third-party links

Our site may link to other websites. Their privacy practices are their own, and this policy does not apply to them.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Contact us

Questions about this Privacy Policy can be sent to info@solacehp.com or by calling (972) 502-9180. You may also use our Contact Us page.